Datanet Service Centre

DEPOT SERVICE

With a range of options available, a custom tailored Datanet Depot service plan is just the ticket to keep your equipment maintained to top condition.

• Fast, dependable turnaround times
• Pre determined annual repair cost
• Support tailored to your need
• Minimal product downtime
• Uncomplicated procedures to simplify your operation
• ISO9002 Certification translates to Quality Support

Need onsite support? With a Datanet onsite service plan you can choose the level of service you require to ensure maximum productivity.

• Responsive onsite support to minimise downtime
• Hassle free systems recovery
• Frees your own personnel for normal duties
• Improved productivity from system users
• ISO9002 Certification translates to Quality Support
• Scheduled Service performed automatically on all equipment

Datanets ISO 9002 certified Service Centre set the standard for repair, realignment and adjustment of your products back to original specification. Options include shortened turnaround times, application loading, battery maintenance and other time-savers that increase your up-time.

Access to the Datanets Technical Support Team is made easy by telephoning (08) 94701272. In one call, a technician can quickly determine the problem and offer a solution.

If onsite service is required, a Datanet Technical Support member will attend within the specified response time. This improves your productivity by allowing your staff to continue with normal duties. Once the equipment is repaired, you rest assured that the equipment meets manufacturers specifications.

MotorolaCare Services^SM

MotorolaCare^SM Services is a comprehensive but flexible set of service offerings designed to protect and enhance your investment in Motorola products. These are:

• Gold
• Silver
• Bronze

On Site service dispatches highly qualified technicians to your site if a problem cannot be solved remotely. Motorola tracks and manages the repair process. You define the response time so you can budget for the cost.

Datanet's ISO 9002 certified Service Centres falls inline with Motorolas world wide standard and sets the standard for repair, realignment and adjustment of your products back to original specification. Options include shortened turnaround times, application loading, battery maintenance and other time-savers that increase your up-time.

In one call, expert technicians offer quick problem determination, network recovery, system verification and/or software support until the problem is resolved and your system is back to full operation.

With upgrade services, your Motorola solution can always incorporate the latest design and you can enjoy the highest possible performance.

Datanet technicians check each access point in your installed Motorola wireless network to determine whether it is working properly and sending out a signal. We report whether your wireless network is functioning as originally installed, if the parameters have changed. Then we recommend solutions. If you plan to cover your network under a Motorola On Site Support Service agreement, the RF Coverage Check is a prerequisite.

We test your entire Motorola wireless network to verify that it is performing as expected and meets Motorola's quality standards. We check the fitness of the Motorola components and power supply, plus the access points and associated cabling and wiring. If the system needs repair, we recommend remedies. The Systems Fitness Check is a prerequisite for covering an installed network under Motorola's On Site Systems Support service agreement.

Use the Internet for desktop access to custom-tailored information about Motorola service and support. Decide what information you want to see and MyMotorolaCare™ delivers. It is the gateway to repair and case studies, customized reporting, repair history, project tracking and more.

Service Centre Locations

WESTERN AUSTRALIA:
Attn: Service Centre
Datanet Pty Ltd,28 Stiles Ave,Burswood,WA,6100
Ph: 08 9470 1272 Fax: 08 9362 6210
Email: service@datanet.com.au

SOUTH AUSTRALIA:
Attn: Service Centre
Datanet (SA) Pty Ltd,96 Gilbert St,Adelaide, SA,5000
Ph: 08 8410 6088 Fax: 08 8410 6099
Email: service@datanetsa.com.au

Technical Services

Datanet's dedication to customer satisfaction is paramount. As a result, Datanet can claim to be Western Australia's leading barcode technology service centre. Motorola recently acknowledged Datanet as a Premier Business Partner in recognition of commitment to our customers. With Datanet now expanding into South Australia, this further illustrates our dedication to complete customer satisfaction. Providing local service and support to our diverse customer base has always been our number one priority. Our commitment to quality is backed by our ISO9002 certification. Providing repair services to a variety of products makes Datanet the only choice for service.

• Datanet is proud to be Western Australia’s only Certified Motorola Repair Centre for LDT-3800, PDT-3100,6100, and 6800 series of portable data terminals, ensuring your Motorola product will be repaired to factory standards.
• Datanet’s Zebra trained technicians ensure your Zebra Thermal barcode printer is repaired and returned to factory specification.
• Syscan's generation of rugged dot-matrix portable printers have been designed for the mobile workplace. Datanet has established its self as a service centre.
• Our Printronix certified staff provides full service/repair to the Printronix range of Thermal Transfer printers.
• Certification from PSC means your laser scanners are repaired to factory standards.